Booking

Bookings can be made through completing a contact form or through contacting the details listed. It is preferable for the contact form to be completed. All enquires will be responded to at the earliest convenient time. If you have been waiting more than 1 week please contact the clinic via phone.

Email: [email protected]

Telephone: 07393 613 062

Payment Options:

Payment can be made by BACS or Cash in Person. Payment must be made before the session commences or treatment may be refused.

We do not accept cheques or card payment.

Some additional charges might apply but will explained prior to the session and prior to taking payment.

Cancellation and DNA Policy

1. Appointment Scheduling:

• Appointments are scheduled in advance to accommodate the needs of our clients.
• Patients are encouraged to arrive promptly for their appointments to ensure sufficient time for treatment. Please wait in your car until the time of appointment or contacted to enter early to avoid disruption to previous clients.

2. Cancellation Policy:

• Clients are required to provide at least 24 hours’ notice for appointment cancellations or rescheduling.
• Cancellations made with less than 24 hours’ notice will result in a cancellation fee.

3. DNA (Did Not Attend) Policy:

• A DNA occurs when a client fails to attend a scheduled appointment without providing prior notice.
• A client who misses a scheduled appointment without proper notification will be marked as a DNA in our records.

4. Consequences of DNA:

• A DNA will result in the loss of the appointment slot and delay in treatment for the client.
• A DNA will require full payment before any future appointments can be scheduled.
• Chronic or excessive DNAs may result in discharge from our clinic and termination of services.

5. Communication:

• Clients are encouraged to communicate any scheduling conflicts or unforeseen circumstances that may affect their ability to attend appointments.
• Our clinic will make reasonable efforts to accommodate changes to appointments whenever possible.

6. Exceptional Circumstances:

• We understand that emergencies and exceptional circumstances may arise, leading to missed appointments.
• Patients facing such situations are encouraged to contact our clinic as soon as possible to discuss alternative arrangements.

7. Review and Enforcement:

• This DNA policy will be periodically reviewed and updated as needed.
• Our clinic reserves the right to enforce this policy to maintain the efficiency and effectiveness of our services.